Privacy Policy

This Privacy Policy explains how and why CuraRooms collects, uses, and shares personal information when you interact with or use our Site or Service. It also includes any information CuraRooms collects offline in connection with the Service, which we may combine with information from the Site and Service. By reading this Privacy Policy, you will understand your privacy rights and choices.

When we say “CuraRooms”, we mean CuraRooms Ltd. When we say “Site”, we mean https://curarooms.uk/, and when we say “Service”, we mean the Site plus any websites, features, applications, widgets, or online services owned or controlled by CuraRooms and that post a link to this Privacy Policy.

As part of the Service, CuraRooms provides a therapy room hire which results in platform information pertaining to different parties to an interaction. Users of the Service may be Therapists (Practitioners) or Site Visitors. This Privacy Policy applies to CuraRooms’s processing of personal information of Users where CuraRooms determines the purposes and means of processing. It does not apply to processing of information by Users themselves, who may be controllers of the personal information they access through the Service. For information about how Users process your personal information, please contact them directly.

Accessibility: This Privacy Policy uses industry-standard technologies and was developed in connection with the World Wide Web Consortium's Web Content Accessibility Guidelines, version 2.1. If you wish to print this policy, please do so from your web browser or by saving the page as a PDF.

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1. Information Collection

a. Information You Provide to Us

When you use the Service, you may provide us with information about you. This may include your name and contact information. When you use the Service, we may also collect information related to your use of the Service and aggregate this with information about other users. This helps us improve our Services for you. You may also provide us with information about your contacts or friends if, for example, you’d like to add those contacts to a message room.

Depending upon our relationship with you, we may collect the following categories and types of personal information from and about you:

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b. Non-Identifying Information and De-Identified Information

• Non-Identifying Information/Usernames: We also may collect other information that does not identify you directly, such as post codes, demographic data, information about your use of the Service, and general project-related data (“Non-Identifying Information”). We may combine information collected from CuraRooms users, whether they are registered or not (“CuraRooms Users”). In some cases, we may render Personal Information (generally, email address) into a form of Non-Identifying Information referred to in this Privacy Policy as “Hashed Information.” This is typically accomplished using a mathematical process (commonly known as a hash function) to convert information into a code. While the code does not identify you directly, it may be used by CuraRooms’s partners to connect your activity and interests.
• Combination of Personal and Non-Identifying Information: We may combine your Personal Information with Non-Identifying Information, but CuraRooms will treat the combined information as Personal Information.
• De-Identified Information: We may also de-identify or aggregate information and convert it into non-personal information so that it can no longer reasonably be used to identify you (“De-Identified Information”). We may use De-Identified Information for any of the purposes described in the “We Use Information We Collect” section below. We will maintain and use De-Identified Information in de-identified form and will not attempt to reidentify the information, except to confirm our de-identification processes or unless required by law.

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c. Information Collected Automatically

Like other online companies, we receive technical information when you use our Services. We use these technologies to analyse how people use the Service, to improve how our Site functions, to save your log-in information for future session.

CuraRooms and its partners use cookies or similar technologies to analyse trends, administer the website, track users’ movement around the website, the desktop app, and the mobile app, and to gather demographic information about our user base as a whole. The technology used to collect information automatically from CuraRooms Users may include cookies, web beacons, and embedded scripts. In addition, we and our marketing partners, affiliates, analytics, and service providers may use a variety of other technologies (such as tags) that collect similar information for security and fraud detection purposes, and we may use third parties to perform these services on our behalf.

For further information on cookies and how they are used for the Service, please visit our Cookie Policy

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d. Children

The Service is general audience and intended for users 18 and older. We do not knowingly collect Personal Information from anyone younger than age 18. If we become aware that a child younger than 18 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information from our files. If you are the parent or legal guardian of a child younger than age 18 and believe that CuraRooms has collected Personal Information from your child, please contact us at: bookings@curarooms.uk

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2. Use of Information

We use the information collected through the Service for various purposes, including providing and improving the Service, developing new products, processing your requests, preventing fraud, and complying with legal requirements. We may also use your information with your consent.

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a. We Use Information We Collect to:

• To provide and improve the Service, complete your transactions, address your inquiries, process your registration, verify the information you provide is valid, and for compliance and internal business purposes.
• To contact you with administrative communications and CuraRooms newsletters, marketing or promotional materials (on behalf of CuraRooms or third parties) and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, contact us using the ‘Contact Us’ section below.
• To administer and develop our business relationship with you and, if applicable, the corporation or other legal entity you represent.
• To enforce and comply with the law, including to conduct an investigation, to protect the property and rights of CuraRooms or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, fraudulent, unethical or legally actionable activity.
• For the purposes disclosed at the time you provide your information, with your consent, and as further described in this Privacy Policy.
• For Our Legitimate Interests. In many cases, we handle Personal Information on the grounds that it furthers our legitimate interests in commercial activities, such as the following, in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals:some text
  • Providing our Site and Service.
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity.
  • Measuring interest and engagement in our Services.
  • Improving, upgrading or enhancing our Services.
  • Developing new products and services.
  • Ensuring internal quality control and safety.
  • Debugging to identify and repair errors with our Services.
  • Auditing relating to interactions, and other compliance activities.
  • Enforcing our agreements and policies.
  • Analysing and improving our business.
  • Communications, including marketing and responding to your inquiries about our services.
  • Addressing information security needs and protecting our Users, CuraRooms, and others.
  • Managing legal issues.

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3. Data Retention

Unless you request that we delete certain information (please see YOUR CHOICES AND RIGHTS below), we will only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements, as well as ongoing fraud prevention, backup, and business continuity purposes.

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4. Information Sharing and Disclosure

We do not sell your Personal Information for monetary consideration, and we do not share your Personal Information with third parties for those third parties’ marketing purposes. However, we may use technologies on our Site for the purposes of advertising or marketing to you and understanding how you interact with our ads. This may be considered a “sale” or “sharing” of personal information for targeted advertising under applicable data protection laws. We may also share information we have collected about you, including Personal Information, as disclosed at the time you provide your information, with your consent, as otherwise described in this Privacy Policy, or for the following business or commercial purposes:

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5. Your Choices and Rights

You may have certain choices and rights associated with your personal information, including opting out of targeted advertising or other disclosures to third parties. You or your authorized agent may request that CuraRooms honour these rights by contacting us as outlined in the “Contact Us” section.

Non-Discrimination: You will not receive any discriminatory treatment by us for the exercise of your privacy rights.

Verifying Your Request: Only you, or a person that you authorize to act on your behalf, may make a request related to your personal information. In the case of access and deletion, your request must be verifiable before we can fulfil such requests. Verifying your request will require you to provide sufficient information for us to reasonably verify that you are the person about whom we collected personal information or a person authorized to act on your behalf. We will only use the personal information that you have provided in a verifiable request in order to verify your request. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority. Please note that we may charge a reasonable fee or refuse to act on a request if such request is excessive, repetitive or manifestly unfounded.

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For Individuals Located in the European Economic Area (EEA), United Kingdom (UK) or Switzerland:

You have a number of rights under applicable data protection laws in relation to your personal information. Under certain circumstances, you have the right to:

• Have access to your personal information by submitting a request to us;
• Have your personal information deleted;
• Have your personal information corrected if it is wrong;
• Have the processing of your personal information restricted;
• Object to further processing of your personal information, including to object to marketing from us;
• Make a data portability request;
• Withdraw any consent you have provided to us;
• Restrict any automatic processing of your personal information; and
• Complain to the appropriate Supervisory Authority.

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To exercise any of these rights, please contact us as outlined in the “Contact Us” section below.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

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You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights‍

If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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6. Security

We take a number of steps to protect your data, but no security is guaranteed.

CuraRooms takes reasonable steps to help protect and secure the information it collects and stores about CuraRooms Users. We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information that we receive against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use.

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7. Cross-Border Data Transfers

Because we are a U.K. company, we process and store your information in the United Kingdom and our service providers may process and store it elsewhere.

CuraRooms may transfer your personal information to a third party or other company branch that is located in a jurisdiction other than the one from which we collected your personal information, including to countries that have not been deemed to have an adequate level of protection for the rights and freedoms of data subjects. If we do transfer your personal information to another jurisdiction, we will do so following due diligence and provided that the data recipient is subject to contractual agreements imposing obligations on it to ensure appropriate technical and organizational are implemented and maintained at all times to prevent the unauthorized and unlawful processing of personal information, and the accidental loss or destruction of, or damage to, personal information, consistent with our obligations under applicable data protection laws.

We will use appropriate legal transfer mechanisms, including Standard Contractual Clauses, where required by law. In addition, CuraRooms is self-certified under UK GDPR and the Data Protection Act 2018 (DPA 2018), as described below. Personal information from EU and Swiss residents will be treated in accordance with the Data Privacy Framework Principles. To exercise any legal right to see copies of the data transfer mechanism documents that CuraRooms uses to transfer data to third parties, please contact us.

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8. Links to Other Sites

Our Service contains links to other websites. If you choose to click on a third-party link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. We encourage you to read the privacy policies or statements of the other websites you visit.

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9. Changes to this Policy

We may change this Privacy Policy. If we make substantial changes, we will provide notice.

This Privacy Policy is effective as of the date stated at the top of this page. CuraRooms may update this Privacy Policy at any time and any changes will be effective upon posting. By accessing or using the Service after we notify you of such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.

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10. Contact Us

To request that CuraRooms honour any of the rights described in this Policy please contact us as outlined below.

If you have any questions about this Privacy Policy, please contact us by email at bookings@curarooms.uk by mail addressed to CuraRooms, 145 Seymour Place, London W1H 4PA.